Hotelogix: Empowering Independent Hotels with a Global "Phygital" SaaS Advantage
In 2008, long before "Vertical SaaS" was a trendy buzzword and when the Indian startup ecosystem was still in its infancy, Aditya Sanghi and his co-founder Prabhash Kaluka saw a massive global opportunity. While large hotel chains had sophisticated systems to manage their operations, millions of small, independent hotels were being left behind. Today, as the Founder of Hotelogix, Sanghi leads a cloud-native platform that has expanded into over 100 countries, even supporting the massive hospitality demands of the 2022 FIFA World Cup in Qatar.
Sanghi's journey is a masterclass in market timing and product-first engineering. From his early days as a state-level table tennis player in Nagpur to working at Informatica in Bangalore, he learned that building a durable business requires more than just code—it requires a fundamental shift in mindset from "Service" to "Product." By remaining bootstrapped in its early years and focusing on the educated global market, Hotelogix has become a benchmark for Indian tech companies aiming to build unshakeable global brands.
The Product vs. Service Mindset
In the services industry, bugs in the code often lead to more billable hours—effectively making them revenue. In the product world, bugs are a cost to the company. Sanghi emphasizes that for a SaaS founder, the goal must be design-first: spending more time on the architecture to ensure the product is "Simple, Scalable, and Secure" before a single line of code is written.
Leveling the Playing Field for Independent Hotels
When Hotelogix was conceived, the online travel revolution was just beginning. Small independent hotels suddenly had platforms like Booking.com and Expedia to showcase their inventory, but they lacked the internal systems to manage those bookings and deliver a "branded" guest experience. "How do we empower them to deliver the same guest experience as the branded hotels?" Sanghi asked.
Hotelogix was born on the cloud in 2008, one of the earliest Indian firms to embrace a cloud-native architecture. Their Property Management System (PMS) automates every facet of a hotel's workflow—from housekeeping and reservations to point-of-sale systems for restaurants and travel desks. By integrating this backend with a global distribution layer, Hotelogix allows a small hotel in Thailand or India to sync its inventory across the world in real-time.
"Every day in your life, you should make it count. Work hard, party harder, and make a difference to the people around you. A company is just a collection of people who get together to make a change."
Global Expansion: From Inbound to World Records
Starting out in 2009, Sanghi knew the Indian market wasn't ready for a premium product. They focused entirely on inbound leads from more developed nations. "We were a bootstrapped company... we didn't have the marketing budget to first educate and then sell," he reflects. This lean, digital-first approach allowed them to bump into "early adopters" who cared more about the solution than where it came from.
This strategy culminated in some of the most high-profile deployments in hospitality tech history. Hotelogix was instrumental in managing the **FIFA World Cup 2022** in Qatar, enabling the glamping resorts and massive temporary accommodations to handle the world's largest sporting event. It was a record-breaking feat that proved Indian SaaS could handle the most rigorous global standards.
The Hotelogix Workflow Transformation
- Unified Operations: Automating every department—housekeeping, gym, restaurant—to make the guest journey predictable.
- Real-Time Distribution: Connecting room availability directly to marketplaces like Booking.com and Expedia.
- Flexible Monetization: Shifting from "pay-as-you-go" occupancy-based pricing to a simplified "per room per month" model ($3 to $12).
- Universal Support: Implementing global chat support to bridge dialect and time-zone gaps (the "Vodka story" learning).
Cracking the Indian Market: The 2017 Pivot
Around 2016-17, Sanghi noticed a shift in his home country. The Indian market was finally maturing, and hotel management companies were looking to scale from single properties to 50 or 100 properties. However, selling in India required a different "meet and greet" process compared to their remote global sales.
"India sells at 40% of the rate we sell in Thailand," Sanghi notes, highlighting the challenge of local custom software houses. But the rampant growth of the sector has forced adoption. Today, India has "skipped a cycle" of traditional tech and gone directly to Cloud adoption, putting it far ahead of many other regions in terms of infrastructure readiness.
Hotelogix: Global Impact (Jan 2026)
- Global Reach: Active in over 100 countries.
- Scale: Supported the largest sporting event in Qatar (FIFA 2022).
- Market Cap: A leading player in the $85 Billion global ITSM and service market.
- Productivity: Reducing MTTR (Mean Time to Resolution) from days to hours.
- Retention: High loyalty with team members staying for 8-10 years.
Founder's Wisdom: The Sports-to-Startup Connection
Aditya Sanghi attributes much of his entrepreneurial resilience to his background in competitive table tennis. He believes that a founder must match their venture with their dreams. "Not every business needs to be a unicorn," he argues. "The most important thing is to solve a problem you truly feel for."
Aditya's Guide for SaaS Innovators
Customer is King: Keep your ear to the ground. If you want to change customer behavior for the better, you have to plan for it and mold them into it.
Cast a Journey: Don't be transactional with your team. Plan the career journeys of your employees so they stick with you for a decade or more.
Believe in Brand India: India is now the second-biggest SaaS industry in the world. We have the right minds; now we have the right delivery models to take on the world.
The Meaning of Entrepreneurship
For Aditya Sanghi, entrepreneurship is Freedom. It's the freedom to listen to a single client or a teammate and act on a vision that could revolutionize the world. As Hotelogix continues to scale, it remains a testament to the idea that India is no longer just a "back-office"—it is a leading innovator in global product technology.
As he reflects on the unlimited reach provided by the internet, Sanghi's message to the next generation is clear: "Identify a problem and go for it. We have a fair chance to build a world-class business out of India."
About the Guest
Aditya Sanghi is the Co-founder and CEO of Hotelogix. A sports enthusiast and state-level table tennis player from Nagpur, Aditya holds an engineering degree from YCC Nagpur. Before co-founding Hotelogix in 2008, he worked extensively in the product engineering and data integration space at firms like Informatica. He is a passionate advocate for the "Product from India" movement and a recognized leader in the global hospitality technology sector. He is known for his people-centric leadership style and his dedication to building durable, high-impact SaaS solutions.
Hotelogix is a robust cloud-based Property Management System (PMS) designed to simplify hotel operations, increase market reach, and drive more bookings. Serving small and mid-sized independent hotels across 100+ countries, the platform provides an all-in-one solution for reservations, housekeeping, and global distribution. Hotelogix is committed to empowering the hospitality industry with cutting-edge technology and exceptional guest experience tools.