Superpro.ai: How Gaurav Tripathi is Automating the Virtual-First Economy

In the post-pandemic era, video calls have become the default mode of communication. Yet, while most people see a "meeting," Gaurav Tripathi, Co-founder and CEO of Superpro.ai, sees a "Workflow." By moving beyond simple video links to automated, end-to-end service delivery systems, Gaurav is building the infrastructure for a more sustainable, virtual-first economy. With a billion-conversation goal and a pedigree of 120+ patents, he is proving that the future of work isn't just remote—it's intelligent.

Gaurav Tripathi’s entrepreneurial journey is a story of turning a humble upbringing into high-tech disruption. The son of a police constable who started his career on a ₹200 monthly salary, Gaurav’s path led him to IIT Bombay, where he became "addicted to entrepreneurship." Before Superpro.ai, he was the CTO of Innoplexus, a global AI champion in Life Sciences, where he led a team to file over 120 patents. In 2019, alongside co-founders Sagar Ramteke, Vivek Kumar, and Vijay Goel, he launched Superpro.ai to solve the "Operational Friction" of delivering complex services over video.

The Problem: Video Calls without Workflows

For an EdTech teacher or a Telehealth doctor, "Zoom" is only 10% of the job. The real pain lies in the other 90%: scheduling the session, connecting the calendar, collecting payments, sharing notes, and gathering feedback. Traditionally, businesses have had to manually stitch together 5-6 different tools, leading to high overheads and a disjointed customer experience. Large giants like Microsoft and Google offer tools, but they don't offer "Solutions" tailored to a specific business's service journey.

"We realized that humanity needed to take a pause," Gaurav explains. "Billions of dollars were being wasted on fuel just to meet people. We wanted to make video communication so simple and integrated that businesses would choose it not just for safety, but for sustainability and profit."

The Solution: Technology-Agnostic Workflows

Superpro.ai acts as the "Middle Layer" for service delivery. Instead of building another video calling app, they provide the workflows that wrap around existing technologies. Their platform is technology agnostic—allowing a business to choose between Zoom SDK, Agora, or Webrtc depending on their pricing and reliability needs.

The Hustle: Proving Value Without a Product

Gaurav’s approach to Superpro.ai was lean and prudent. On "Day Zero," the team had no product. Instead, they built an MVP by manually scheduling Zoom sessions and manually collecting payments via Razorpay for their first set of users. When people started saying "Thank you," they knew they had a business. This "Do things that don't scale" phase allowed them to understand the exact points of friction before investing in automated code.

"I still drive the same 100cc Splendor bike I bought in college," Gaurav reflects. "I value repair and reuse. That same frugality is how we managed the 2020 lockdowns. We were prudent, the team took salary cuts, and we focused on building a company that rides the growth of our smallest startup clients."

Lessons in Leadership: Ownership of Mistakes

Gaurav believes that the only way to succeed is to hire people smarter than yourself. However, he warns against micromanagement. He advocates for giving team members the "Freedom to commit mistakes," noting that true ownership only comes when an employee isn't afraid of being fired for an honest error. For Gaurav, a founder's job is to set the ambitious dream—like changing the world—and then step back to let the experts figure out the "How."

"If you don't dream about changing the world, you'll never act upon it," he says. "We look for people who don't just want a career path, but a mission. Skills can be taught; attitude is the only thing that's non-negotiable."

The Future: The Global Service Gdp

Gaurav’s vision for Superpro.ai is to drive a worldwide surge in the "Services GDP." He cites examples of parents in California getting piano lessons for their children from coaches in Kochi. By removing geographical boundaries, he believes we are entering an age of "Slack for the World," where talent sitting in Africa or India can serve clients in Europe or the US with zero overhead. For Gaurav, the goal is simple: to make work virtual-first, sustainable, and truly global.

Superpro.ai is proving that the next generation of global infrastructure is being built in India. By turning a video call into a mission-critical workflow, Gaurav Tripathi and his team are ensuring that for the future of work, the only thing that needs to travel is the data.

About the Guest

Gaurav Tripathi is the Co-founder and CEO of Superpro.ai. An alumnus of IIT Bombay, Gaurav is a serial entrepreneur and a prolific inventor with over 120 patents to his credit. He is the former CTO of Innoplexus, where he played a pivotal role in establishing the company as a global leader in life sciences AI. Under his leadership, Superpro.ai has emerged as a pioneer in virtual service delivery automation, helping businesses across the globe transition to a more efficient and sustainable remote-first model.

Superpro.ai is a video communication workflow platform that enables businesses to deliver services online with a superior customer experience. By providing end-to-end automation for scheduling, payments, video hosting, and feedback, the company helps EdTech, HealthTech, and professional service providers scale their virtual operations without technical complexity.